domestic online or phone orders item must be returned within 14 calendar days from the date we shipped it out. Please make sure the item is in its original resalable condition.For any return, please email call (805) 435-6691.Examples of discrepancy include wrong item, wrong quantity, and/or the package received does not match the order you placed. Otherwise, we will assume that there is no problem with the order. For any discrepancy, please report it to us within 48 hours of receipt of product.You are also responsible for the shipping fee for the returning product. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Non perishable item returns can be sent for exchange, store credit or refund depending upon your preference. We'll refund your money via charge or check, depending upon how you paid for your order. Simply mail the products you would like to return back to us (with a note of reason for return enclosed) at our address listed at the bottom of this page. There are NO exchanges on perishable items. The Return Policy:Įxchanges and Store credits can only be given for non perishable items within 14 days of the purchase date. If your order includes available items and you would like those items to be sent immediately please note this in your order. We will give you the choice to ship out your order when the order is completely filled cancel the backordered item, or send you the backordered item when it comes in. In the event that we oversell or are short an item, these items may be backordered, and we will contact you immediately. If there is information from your local post office to show that the package was delivered and you say that you did not receive the package, you will need to contact the appropriate shipping carrier yourself to initiate a claim for the lost package. We are not responsible for any lost, stolen, or damaged packages during transit.You can track your order directly on Input the appropriate tracking number into their tracking feature to find out where your order is at any given time. When your order has been sent you will receive an email confirming that it has been shipped and will include a UPS or USPS tracking number. You will be refunded a pro-rated amount for the remaining months of your club.Cancellations must also be made before the 25th of the month due to shipment processing dates.If the shipping carrier delays your transit due to the following, we (and the shipping carrier) are not responsible: Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond the shipping carrier's control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond the shipping carrier's control.īacon of the Month Club (Pre-paid) Cancellations:: Delivery times cannot always be guaranteed due to outside forces during its transit.At this time, other than APO,DPO and FPO, we can only ship custom orders outside of the United States.
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